FAQ

What types of products do you offer?

We specialize in comprehensive fly fishing gear and accessories. Our range includes Fly Rods, Fly Reels, Fly Lines, Fly Boxes, Fly Tying Kits and Tools (including Vises), Fishing Shirts and Pants (like Casual Shirts and Fishing Pants), Jackets, Sweaters, Vests, Fishing Packs & Luggage, Leaders & Tippet, Floatants & Weights, and Books for the enthusiastic angler.

Are the products suitable for beginners?

Absolutely! We cater to all skill levels. Beginners might find our Fly Tying Kits, starter Fly Rod/Reel combos, and educational Books particularly helpful. Our friendly team is also just an email away if you need guidance.

How do I know which fly rod or reel is right for me?

Choosing the right gear depends on your target species, fishing environment, and personal preference. Descriptions on our product pages offer detailed specifications. If you need personalized advice, don’t hesitate to contact us at [email protected] – we’re anglers ourselves and love to help!

Where do you ship to?

We are proud to ship our gear worldwide! However, we are currently unable to deliver to Asia and a few remote locations. If you are unsure about your area, please contact us before ordering.

What shipping options are available?

We offer two reliable shipping methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Your order will arrive within 10-15 days after dispatch.
– Free Shipping: Available for orders over $50, shipped via EMS. Delivery takes 15-25 days after dispatch.

How long does it take to process and ship my order?

We take 1-2 business days to carefully process your order. Our team meticulously checks every item—from precision fly rods to durable apparel—to ensure it meets our high-quality standards before it’s handed over to our shipping partners.

How can I get free shipping?

Simply place an order totaling more than $50 to qualify for free shipping via EMS! It’s a great opportunity to team up with fishing buddies or family to combine orders and save.

What is your return policy?

Your satisfaction is guaranteed. If you are not completely happy with your purchase, you may return it in its original condition within 15 days of receipt for a refund or exchange.

How do I initiate a return?

Please contact us at [email protected] within the 15-day window. Our customer service team will guide you through the simple process and provide you with the necessary instructions.

What payment methods do you accept?

We accept secure payments via Visa, MasterCard, JCB, and PayPal. All transactions are encrypted and processed with the highest security standards to protect your information.

Is my payment information secure?

Yes, absolutely. We use advanced encryption technology to ensure that all your personal and payment details are kept safe and secure throughout the transaction process.

How can I contact customer service?

Our friendly and knowledgeable customer service team is always ready to assist you! For any questions—whether about product selection, order status, or returns—please email us at [email protected]. We aim to respond to all inquiries promptly.

What are your business hours?

While our online shop is open 24/7, our customer service team operates during standard business hours (EST). We typically respond to emails within one business day.